Refund policy

Refund & Return Policy — BloomLit Vastra

Your Satisfaction is Our Priority 🌸

We take great pride in the quality of every kurti we send out. But we understand that sometimes things may not go as expected — and we are here to make it right.

✅ When Can You Return?

We accept returns and exchanges in the following cases:

  • You received a damaged or defective product
  • You received the wrong item (wrong size, wrong colour, wrong product)
  • The product has a manufacturing defect

Please raise your concern within 7 days of delivery with photos of the issue.

❌ When Can You Not Return?

We do not accept returns in the following cases:

  • The item has been used, washed, or worn
  • The tags have been removed
  • The return request is raised after 7 days of delivery
  • The product was purchased during a sale or at a discounted price
  • Dislike of colour or design after purchase (we recommend checking product photos carefully before ordering)

🔄 Exchange Policy

We offer size exchanges on all regular-priced products subject to availability.

  • Raise an exchange request within 7 days of delivery
  • The product must be unused, unwashed, with tags intact
  • Once we receive and verify the returned product, we will dispatch the exchange within 5–7 working days

💰 Refund Policy

  • For prepaid orders — refund will be processed to your original payment method within 5–7 working days after we receive the returned product
  • For COD orders — refund will be processed via bank transfer or UPI. Please share your bank details when raising the request
  • Shipping charges are non-refundable

🚚 How to Raise a Return / Refund Request

  1. Email us at bloomlitvastra@gmail.com or WhatsApp us at +91 92664 79470
  2. Share your order number and photos of the issue
  3. Our team will respond within 24 hours
  4. We will arrange a reverse pickup from your address at no extra cost (for eligible returns)

📦 Return Shipping

  • For returns due to our error (wrong or defective item) — we bear the shipping cost
  • For size exchange — we bear the reverse pickup cost

🕐 Processing Time

Once we receive your returned product:

  • Exchange dispatch — 5–7 working days
  • Refund credit — 5–7 working days

We are a small brand that truly cares. If you have any issue at all, please reach out to us first — we will always try our best to resolve it for you.

📩 bloomlitvastra@gmail.com 📱 +91 92664 79470